They did the same with me, they also took control of my Mac but couldn't solve it. I wonder if this has happened to anyone else today?
I've got my Mac at home that is also synced to adobe cloud, I'm hoping that the same didn't happen there and all my files can be saved before it syncs (fingers crossed). I will check it when I get home...
I'll do the same thing and will let you know if I hear anything.