You're posting on a user-to-user forum and are unlikely to get Adobe's attention on a weekend even if someone happened by to see what the current issues are.
Being forwarded to Tech Support might mean that your case is forwarded via an internal support-tracking system and they'll call you back at some point within the next few days, or at least that is what happened to me, before.
Here are a few things to try, on your local computer, to see if something will reset and resync everything with the server properly. They don't address the situation you describe, but what's happened to you seemed to happen during a renewal period, so perhaps the issues manifest differently, then:
You are no longer signed into your Creative Cloud applications