I'm running
Mac OSX Mavericks (10.9.3)
Macbook Pro late 2012
Hi! I just yesterday reinstalled my computer's OS and restored files via backup, only to realize none of my applications survived the transition. Most of them are back now, with the exception of CS5.5 Master Collection. I was able to download the product and locate my serial number on my account, and thought all was well.
Not quite. Installation fails about 10 seconds in, with message to restart and try again. Restarting doesn't help.
I looked in the install logs and pulled out the following warning and error messages:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s), 18 warning(s)
WARNING: DS013: Payload {298CF0B0-8B47-46DF-B726-8E4BFAD5432E} AdobeHelp 1.0.0.0 is already installed and the session payload {0175676F-8C92-49F2-9131-D0D6AD654B41} AdobeHelp 3.4.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {A8798E04-96FF-4564-9157-0D4C89CB794C} DynamiclinkSupport 5.0.0.0 is already installed and the session payload {1A1E5FF9-D0FD-42A3-8E18-E5E7E95E1AB4} DynamiclinkSupport 5.5.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {66173EC7-974E-4652-9468-4A93D2481BF0} CSXS Story Extension 1.0.0.0 is already installed and the session payload {3450d4c5-a82b-4428-a512-842ee1555a14} CSXS Story Extension 2.5.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {78A53622-CDBA-49D1-A3D0-D563FB398D0C} AdobeColorCommonSetRGB 3.0.0.0 is already installed and the session payload {45063C56-A2A2-4FD1-A56A-A964723EEE1E} AdobeColorCommonSetRGB 3.1.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {39CB2E53-5326-4939-8B5A-0402C6EFBFE3} AdobeColorCommonSetCMYK 3.0.0.0 is already installed and the session payload {54D89F03-8EED-4FF9-BCDF-3B2E11D448A6} AdobeColorCommonSetCMYK 3.1.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {84901376-1C55-4BD3-AD2C-F9BDB4449DAC} PDF Settings CS5 10.0.0.0 is already installed and the session payload {8B4C951B-F853-4B05-B892-9D5B3CD8AC98} PDF Settings CS5 10.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {E0B99C3F-C478-4DCA-A975-89DE639217C4} Digital Publishing 27.0.0.0 is already installed and the session payload {99BDA97A-4AA8-11E0-9E8D-32B2F9D7AC32} Digital Publishing 1.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {F8918124-1CFB-4AB9-9BC2-39B961DBBBEE} Pixel Bender Toolkit 2.0.0.0 is already installed and the session payload {9FBC5BF9-5019-49D6-A1B3-6BB0E2A1FA54} Pixel Bender Toolkit 2.6.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {925ED7E4-E1B6-4544-8141-1C98A18D2E2E} AdobeOutputModule 3.0.0.0 is already installed and the session payload {AC003BC0-704F-4F02-A72E-AC8B7044DE24} AdobeOutputModule 3.1.0.0 has no upgrade/conflict relationship with it.
ERROR: DS013: Verifying payload integrity : Failed with code 1
WARNING: DW016: NOTE: Cannot set action to the payload {A2502D10-2D75-4620-8A8B-73F39D5C1243} PDF Settings CS5 10.0.0.0 as it is already upgraded by the payload {84901376-1C55-4BD3-AD2C-F9BDB4449DAC} PDF Settings CS5 10.0.0.0
WARNING: DW017: PayloadPolicyNode.SetAction: IN payload {8B4C951B-F853-4B05-B892-9D5B3CD8AC98} PDF Settings CS5 10.0.0.0 is required by {A516708E-EC03-40F5-B82E-0851A44B3780} Adobe Illustrator CS5.1 15.1.0.0 but isn't free. Reason: Language not supported
WARNING: DW016: NOTE: Cannot set action to the payload {A2502D10-2D75-4620-8A8B-73F39D5C1243} PDF Settings CS5 10.0.0.0 as it is already upgraded by the payload {84901376-1C55-4BD3-AD2C-F9BDB4449DAC} PDF Settings CS5 10.0.0.0
WARNING: DW017: PayloadPolicyNode.SetAction: IN payload {8B4C951B-F853-4B05-B892-9D5B3CD8AC98} PDF Settings CS5 10.0.0.0 is required by {08EF22BC-43B2-4B4E-BA12-52B18F418F38} Adobe Photoshop CS5.1 Core 12.1.0.0 but isn't free. Reason: Language not supported
WARNING: DW016: NOTE: Cannot set action to the payload {A2502D10-2D75-4620-8A8B-73F39D5C1243} PDF Settings CS5 10.0.0.0 as it is already upgraded by the payload {84901376-1C55-4BD3-AD2C-F9BDB4449DAC} PDF Settings CS5 10.0.0.0
WARNING: DW017: PayloadPolicyNode.SetAction: IN payload {8B4C951B-F853-4B05-B892-9D5B3CD8AC98} PDF Settings CS5 10.0.0.0 is required by {A516708E-EC03-40F5-B82E-0851A44B3780} Adobe Illustrator CS5.1 15.1.0.0 but isn't free. Reason: Language not supported
WARNING: DW044: Error setting action for {D97AF04B-B70A-4862-BC25-31E6D9C4A529} Adobe Flash CS5.5 11.5.0.0:
WARNING: DW044: Error setting action for {0CCF0458-5171-11E0-BC45-DC59E3AB3DC5} Adobe InDesign CS5.5 Application Base Files 7.5.0.0:
WARNING: DW044: Some payload actions specified in the deployment file could not be applied.
ERROR: DW044: Payload actions could not be set. Search the log for "BEGIN Setting requested payload actions" for details.
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
-------------------------------------------------------------------------------------
Exit Code: 7 - Unable to complete Silent workflow.
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END - Installer Session
I kind of really need my software back soon for a school project with a rapidly approaching deadline, so any help in figuring out exactly what's wrong and why it won't install would be appreciated!