Quantcast
Channel: Adobe Community: Message List
Viewing all articles
Browse latest Browse all 108516

Running fresh installed Acrobat XI PRO is asking me to login to Creative Cloud?

$
0
0

I don't understand why Acrobat is requiring me login to Creative Cloud as I don't have it on my system.

Here's what happened:

 

30 days ago, I installed Acrobat XI Pro trial. It asked for Adobe ID so I created an account and entered it.

After 30 days, it had expired.  I purchased a licensed online and got a serial number.  There was no way for me to enter the license number on the expired Acrobat.

So I uninstalled it. Install it again but this time with the serial number that was an option during installation process.

Then I run it, it was asking me for a Creative Cloud account.  I entered it and it said I didn't have subscription!! Of course I don't because I got the serial number.

I don't understand why Acrobat is asking me to login.  I ran the creative cloud cleaner and cleaned all traces. Installed it again and same thing.
Please help! It's really frustrating.  I called customer support and remote access my computer. They deleted folders (OOBE), files etc but to no success.


Viewing all articles
Browse latest Browse all 108516

Trending Articles



<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>