Re: C Runtime error when starting Encore

I have the same problem and I saw that Troubleshoot C++ guide on the Adobe site too.

(I'm having the problem with Encore CS5.1 on a Windows 8.1 machine)

But, when I go to change the "preferences file" as directed -  I can't tell which file is the preferences file.

can anyone help?

To re-create the product preferences file:

1. Quit the Adobe application.

    

2.  

   Rename the preferences file (for example, to [PrefFilename].old). Preferences files are often found in the \Documents and Settings\[user]\Application Data\Adobe\[Product]\ folder.