Re: while trying to convert pdf to word--keep getting message "an error occurred while trying to access the service" Could I get some help please?

Hi Shelly,

Are you trying to log in to ExportPDF from Reader? If so, please make sure that you have the most current version by choosing Help > Check for Updates in Reader. You should be using version 11.0.07 (Mac OS) or 11.0.08 (Windows)--earlier versions caused this sign-in error that you're seeing.

Let us know how it goes!

Best,
Sara