Dear All,
After upgrading from Elements 11 to 12, the Elements Organizer 12 does not show video thumbnails and previews for the following video formats: mts, m2ts, avi. It worked fine in Elements Organizer 11 until I installed the latest update yesterday (showing video previews does not work, now). It neither worked in Elements Organizer 12 after the initial installation nor after the latest update yesterday.
This is my system (in German):
Elements Organizer 12.0.0.0
Core-Version: 12.1 (20140303.12.1.49334)
Sprachversion: 12.0 (20130903.r.43239)
Aktueller Katalog:
Katalogname: Mein Katalog
Speicherort des Katalogs: V:\Mein Katalog\
Größe des Katalogs: 10,8 MB
Größe des Katalog-Cache: 44,4 MB
System:
Betriebssystem: Windows 7
Betriebssystem-Version: 6.1 Service Pack 1
Systemarchitektur: AMD Prozessor Familie:15 Modell:10 Stepping:0 mit MMX, SSE Integer, SSE FP
Integrierter Speicher: 3,7 GB
Freier Speicher: 1,6 GB
Wichtige Treiber / Zusatzmodule / Bibliotheken:
Microsoft DirectX-Version: 9.0
Apple QuickTime-Version: 7.75
Adobe Reader-Version: 11.0
Adobe Acrobat-Version: Nicht installiert
CD- und DVD-Laufwerke:
M: (ATAPI iHAS324 BUS: 1 ID: 1 Firmware: Y)
The mts video files were recorded with a Canon HF G30 and the m2ts videos with a Panasonic HDC-TM99. mp4 videos from my smartphone are supported (thumbnail and preview). When opening File> Get Photos And Videos, the mts and m2ts videos are shown in the preview frame by using the Windows Media Player without any issues.
Does anybody have an idea how to solve this issue?
Best regards,
Jonny