doodlebug,
Am I just out of luck until I find those?
You may try Adobe Support (phone),
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html
and talk to them about your registration, but I am unsure whether they can help you with anything pre CC (There was a Customer Care option with chat which seems to have stopped working).
If you are still out of luck, please report back, and I will try to ask someone to find the right someone to help you.